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Terms of Service

Your rights and responsibilities when using TaxLoom

Last updated: November 6, 2025

Please Read Carefully

These Terms of Service constitute a legally binding agreement between you and Ajaccts Software Limited (Company No. 11440586), operating as TaxLoom. By accessing or using our services, you agree to be bound by these terms.

1. Acceptance of Terms

By creating an account or using TaxLoom, you agree to these Terms, our Privacy Policy, and Cookie Policy.

2. Eligibility

To use TaxLoom, you must:

  • Be at least 18 years of age
  • Provide accurate information during registration
  • Comply with all applicable tax laws

3. Account Security

You are responsible for:

  • Maintaining the confidentiality of your password
  • All activities under your account
  • Notifying us immediately of unauthorized use

4. Services & Features

Tax Preparation

Guided interview, automatic calculations, crypto tax support

E-Filing

Federal and state returns, direct deposit, IRS submission

5. Free Trial & Subscription

30-Day Free Trial

  • Access to all Premium features for 30 days
  • No credit card required to start
  • E-filing requires paid plan purchase
  • One trial per user

6. User Responsibilities

When using TaxLoom, you agree to:

  • Provide accurate, truthful tax information
  • Review all calculations before filing
  • Use services for lawful purposes only
  • Not share your account with others
  • Not attempt to hack or compromise security

7. Intellectual Property

All content and functionality are the exclusive property of Ajaccts Software Limited and protected by copyright, trademark, and intellectual property laws. TaxLoom is a registered trademark of Ajaccts Software Limited.

8. Disclaimers & Guarantees

⚠️ Important Disclaimer

TaxLoom provides tax software. We are not a CPA firm or tax attorney. For complex situations, consult a licensed tax professional.

Accuracy Guarantee

If our software causes a calculation error resulting in IRS penalties, we'll reimburse up to $100,000.

Maximum Refund Guarantee

We guarantee your maximum refund when using TaxLoom compared to filing manually.

9. Limitation of Liability

Our total liability for any claims shall not exceed the amount you paid in the past 12 months.

10. Termination

We may suspend or terminate your account for violations of these Terms. You may delete your account anytime by contacting support.

11. Governing Law & Disputes

These Terms are governed by the laws of England and Wales. Disputes shall be resolved through the courts of England and Wales. Our registered office: 3 The Yews, Mill Street, Rocester, Uttoxeter, ST14 5LZ, United Kingdom.

12. Contact Information

TaxLoom Legal Department

Company: Ajaccts Software Limited (Company No. 11440586)

Address: 3 The Yews, Mill Street, Rocester, Uttoxeter, ST14 5LZ, United Kingdom

Email: legal@taxloom.io

Phone: +44 7908 179574

Support: Contact Form

Effective Date: November 6, 2025. Related policies: Privacy Policy | Cookie Policy