Cookie Policy

Understanding how we use cookies to improve your experience

Last updated: November 6, 2025

What Are Cookies?

Cookies are small text files that are stored on your device (computer, smartphone, or tablet) when you visit our website. They help us provide you with a better experience by remembering your preferences and understanding how you use our service.

Types of Cookies We Use

1. Essential Cookies (Required)

These cookies are necessary for the website to function properly. They enable core functionality such as:

  • Security and authentication
  • Session management (keeping you logged in)
  • Load balancing
  • Shopping cart functionality

You cannot disable these cookies as they are essential for the website to work.

2. Analytics Cookies (Optional)

These cookies help us understand how visitors interact with our website by collecting and reporting information anonymously. We use:

  • Google Analytics: To analyze website traffic, page views, and user behavior
  • Performance monitoring: To identify and fix technical issues
  • Heatmaps: To understand which features are most popular

3. Marketing Cookies (Optional)

These cookies are used to deliver personalized advertisements and measure the effectiveness of our marketing campaigns:

  • Google Ads: To show relevant ads and measure campaign performance
  • Facebook Pixel: To track conversions and build custom audiences
  • Retargeting: To show you relevant ads on other websites

4. Preference Cookies (Optional)

These cookies remember your preferences and settings to provide a personalized experience:

  • Language preferences
  • Dark mode / light mode selection
  • Font size preferences
  • Previously viewed pages

How to Manage Cookies

Using Our Cookie Banner

When you first visit TaxLoom, you'll see a cookie consent banner. You can choose to:

  • Accept All: Allow all cookies for the best experience
  • Reject All: Only essential cookies will be used
  • Customize: Choose which types of cookies to accept

Using Your Browser Settings

Most web browsers allow you to control cookies through settings. Here's how to manage cookies in popular browsers:

  • Chrome: Settings → Privacy and Security → Cookies and other site data
  • Firefox: Settings → Privacy & Security → Cookies and Site Data
  • Safari: Preferences → Privacy → Manage Website Data
  • Edge: Settings → Privacy, search, and services → Cookies and site data

⚠️ Note: Blocking all cookies may prevent some features of our website from working properly.

Third-Party Cookies

We use trusted third-party services that may set cookies on our website:

  • Google Analytics: For website analytics (Opt-out: Google Analytics Opt-out)
  • Google Ads: For advertising and conversion tracking
  • Supabase: For authentication and database services
  • Resend: For transactional email delivery

These third parties have their own privacy policies. We recommend reviewing them:

Cookie Retention Period

Different cookies have different lifespans:

  • Session cookies: Deleted when you close your browser
  • Persistent cookies: Remain for a set period (typically 1-24 months)
  • Authentication cookies: Remain until you log out or expire after 30 days

Your Rights

Under GDPR and CCPA, you have the right to:

  • Know what cookies are being used and why
  • Withdraw your consent at any time
  • Request deletion of your cookie data
  • Opt-out of marketing and analytics cookies

Updates to This Policy

We may update this Cookie Policy from time to time to reflect changes in our practices or for legal reasons. We'll notify you of any significant changes by updating the "Last updated" date at the top of this page.

Contact Us

If you have questions about our use of cookies, please contact us:

  • Company: Ajaccts Software Limited (Company No. 11440586)
  • Email: privacy@taxloom.io
  • Phone: +44 7908 179574
  • Address: 3 The Yews, Mill Street, Rocester, Uttoxeter, ST14 5LZ, United Kingdom

For more information about how we protect your data, please see our Privacy Policy.