Privacy Policy

Ajaccts Software Limited ("we," "us," or "our"), operating as TaxLoom, is committed to protecting your privacy and handling your personal information with the highest standards of security and transparency. This Privacy Policy explains how we collect, use, store, and protect your information when you use our tax preparation software and services.

We understand that you're entrusting us with sensitive financial and personal information. This policy describes our practices in clear, everyday language and explains your rights under applicable privacy laws including GDPR, CCPA, and other data protection regulations.

1. Personal Information

When you register for and use TaxLoom, we collect:

• Account Information: Name, email address, phone number, password
• Tax Identification: Social Security Number (SSN), Individual Taxpayer Identification Number (ITIN)
• Financial Information: Income, deductions, credits, bank account details for direct deposit
• Personal Details: Date of birth, address, marital status, dependents
• Payment Information: Credit card or payment method details (processed securely via third-party payment processors)

2. Cryptocurrency Tax Information

For crypto traders, we collect:

• Transaction Data: Buy/sell transactions, dates, amounts, exchanges used
• Wallet Addresses: Public wallet addresses for transaction verification (we never request private keys)
• Cost Basis: Purchase prices, fees, and calculation methods
• Exchange Data: Data imported from crypto exchanges and wallets

3. Technical & Usage Information

• Device Information: IP address, browser type, operating system, device identifiers
• Usage Data: Pages visited, features used, time spent, click patterns
• Cookies: Session cookies, preference cookies, analytics cookies (see our Cookie Policy)
• Log Data: Server logs, error reports, diagnostic information

We use your information for the following purposes:

Tax Preparation & Filing

• Calculate your tax liability and prepare accurate tax returns
• File federal and state tax returns electronically with the IRS and state agencies
• Identify deductions, credits, and tax-saving opportunities
• Store your tax data securely for multi-year access
• Provide tax estimates and planning tools

Service Delivery & Improvement

• Process payments and manage your subscription
• Send important service updates and tax deadline reminders
• Provide customer support and answer questions
• Improve our software based on usage patterns and feedback
• Develop new features and tax calculation capabilities

Legal & Compliance

• Comply with IRS regulations and tax filing requirements
• Prevent fraud, unauthorized access, and security threats
• Respond to legal requests, court orders, and government inquiries
• Maintain audit trails and transaction records as required by law

Your data security is our highest priority. We implement industry-leading security measures:

We employ dedicated security teams, conduct regular vulnerability assessments, and maintain incident response procedures. All employees with access to customer data undergo background checks and security training.

We never sell your personal information. We only share your data in limited circumstances:

Required by Law

• IRS & State Tax Agencies: When you authorize us to e-file your returns
• Legal Obligations: Court orders, subpoenas, government investigations
• Fraud Prevention: Law enforcement in cases of suspected illegal activity

Service Providers

We work with trusted partners who help deliver our services:

• Payment Processors: Stripe for secure payment processing
• Email Service: Resend for transactional emails and notifications
• Cloud Hosting: Secure, encrypted cloud infrastructure
• Analytics: Aggregated, anonymized usage analytics (opt-out available)

All third-party providers are contractually bound to protect your data and use it only for specified purposes.

With Your Consent

We may share information with your explicit permission, such as when you authorize us to share data with your CPA, tax professional, or financial advisor.

Under GDPR, CCPA, and other privacy laws, you have comprehensive rights over your personal data:

To exercise your rights, contact us at privacy@taxloom.io or through your account settings. We'll respond within 30 days as required by law.

Data Retention

We retain your information for specific periods based on legal requirements and business needs:

• Tax Returns: 7 years (IRS audit period requirement)
• Account Information: Duration of active account plus 3 years
• Payment Records: 10 years (financial regulation compliance)
• Support Tickets: 2 years after resolution
• Marketing Data: Until you opt-out or request deletion

Children's Privacy

TaxLoom is not intended for use by individuals under 18 years of age. We do not knowingly collect personal information from children. If you're a parent or guardian and believe your child has provided us with personal information, please contact us immediately at privacy@taxloom.io.

International Data Transfers

Your data is primarily stored on secure servers located in the United States. If you access TaxLoom from outside the US, your information may be transferred to, stored, and processed in the US where our servers are located. We use standard contractual clauses and other legal mechanisms to ensure your data receives adequate protection regardless of location.

Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or business operations. Material changes will be communicated via email and prominently displayed in your account. Continued use of TaxLoom after changes indicates acceptance of the updated policy.

Contact Us

For privacy-related questions, concerns, or to exercise your data rights: